Our Services

Our Compliance & Quality Audits provide a focused, independent review of the areas that matter most to your service. Unlike a mock inspection, these audits are guided by your priorities, allowing you to choose the areas you would like reviewed. Whether you need support with governance, medication management, care planning, leadership or another aspect of your service, every audit is tailored to your individual needs and designed to support continuous improvement.

 

Audit Options Available

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1. Full-Day Audit

A comprehensive review tailored to your service.

• Scope agreed during an initial planning consultation

• Focus on the areas most relevant to your service

• Practical recommendations to support improvement

• Comprehensive written report

 

2. Half-Day Audit

A focused review of specific areas.

Choose from:

• Regulatory & Compliance Audit

• Quality & Service Improvement Audit

• A fully customised audit focusing on your chosen priorities

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Ongoing Audit Support

Ideal for providers requiring regular governance oversight and independent quality assurance.

Support may include:

• Routine quality assurance visits

• Governance reviews

• Inspection readiness

• Flexible reporting

• Ongoing compliance support

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What to Expect

1. Initial planning consultation to agree the scope of the audit.

2. On-site review of the agreed areas.

3. Comprehensive written report with practical recommendations.

4. Optional ongoing consultancy to support implementation and continuous improvement.

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A mock inspection provides care providers with the opportunity to experience what a CQC inspection feels like in a supportive, realistic and constructive way. Unlike an audit, which is guided by your chosen areas of focus, a mock inspection is independently led and replicates the approach and methodology used by CQC. It is designed to assess your service as if an inspection were taking place, giving you an honest picture of your strengths, areas for improvement and overall inspection readiness.

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What the inspection may include:

• Observation of care and interactions

• Discussions with staff, residents and relatives (where appropriate)

• Review of documentation, records and evidence

• Assessment against the current CQC assessment framework and relevant Quality Statements

• Honest verbal and written feedback with practical recommendations

The scope and duration of a mock inspection will depend on the size, complexity and risk profile of your service. Larger nursing homes, multi-unit services and services supporting people with complex needs may require more than one inspection day to allow for a sufficiently robust assessment.

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What to expect

1. Initial discussion to understand your service.

2. Independent on-site mock inspection.

3. Detailed feedback and written report.

4. Optional ongoing consultancy to support improvements.

 

 

 

​Manager Mentoring, Leadership & operational Support

Strong leadership is fundamental to delivering safe, effective and high-quality care. We provide practical, one-to-one support for Registered Managers, Deputy Managers and leadership teams, helping them build confidence, strengthen governance and successfully lead their services. Whether you are new to post, preparing for inspection or managing a period of change, our support is tailored to your individual needs.

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Support may include:

• One-to-one manager mentoring

• Leadership coaching and development

• Governance and compliance support

• Inspection preparation

• Decision-making and problem solving

• On-site or remote support

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Interim Management & Operational Support

Where additional leadership is required, we can provide experienced, hands-on operational support to help services through periods of change, management absence or increased regulatory pressure. We work alongside providers to maintain stability, strengthen governance and support continuity of leadership while permanent arrangements are established. This service is subject to availability.

When services face regulatory challenges, poor inspection outcomes or periods of instability, having the right support can make all the difference. Drawing on my experience as a former CQC Inspector, Registered Manager and care consultant, I provide practical, hands-on support to help services regain control, strengthen governance and move forward with confidence. Whether you need immediate assistance following an inspection, support to address compliance concerns or guidance through a period of significant change, every service is tailored to your individual circumstances. Together, we will identify priorities, implement realistic improvements and work towards achieving sustainable, high-quality care.

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Support may include:

• Immediate regulatory support

• Service recovery planning

• Governance and compliance improvements

• Action plan development

• Leadership support

• Inspection preparation

• Ongoing consultancy until the service is stable

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Governance & Ongoing Consultancy

Strong governance is the foundation of a well-led service. Our Governance & Ongoing Consultancy service provides practical, tailored support to help providers strengthen oversight, maintain regulatory compliance and continuously improve the quality of care they deliver. Rather than providing one-off advice, we work alongside you as an extension of your management team, offering ongoing guidance, independent oversight and practical solutions that support long-term success. Every package is tailored to the individual needs of your service.

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Ongoing support can include:

• Regular governance visits

• Review of audits, incidents and quality assurance systems

• Leadership and management support

• Monitoring and reviewing action plans

• Inspection readiness and preparation

• Quality improvement planning

• Telephone and email support between visits

• Attendance at management or provider meetings where required

 

Ideal for:

• Providers requiring regular governance oversight

• Services preparing for inspection

• Newly appointed Registered Managers

• Multi-site providers

• Services committed to continuous improvement