Our Services

Ensuring compliance and high-quality care is essential for the long-term success of any care service. Our Compliance & Quality Audits provide reassurance that your service is meeting regulatory standards while continuously improving care delivery.

Audit Options Available

- One-Off Audits

We offer structured audit options, along with a fully customisable approach to meet your service’s unique needs.

1. Full-Day Audit – Tailored to Your Service

A detailed and flexible audit designed to assess the areas most relevant to your service.

    •    Customised approach based on your Pre-Audit Questionnaire responses

    •    Choose focus areas such as safety, effectiveness, leadership, medication management, care planning, or staff competency

    •    Comprehensive report highlighting key strengths and areas for improvement

2. Half-Day Audit

A focused and efficient review designed for providers who need a targeted assessment.

Choose from:

    •    Regulatory & Compliance Audit – Focused on high-risk areas such as Safe, Well-Led, and Documentation Checks

    •    Quality & Service Improvement Audit – Enhancing Caring, Effective, and Responsive elements of care

    •    Customised Audit Focus – Providers can select specific areas such as medication management, staff competency, care planning, or leadership oversight

3. Fully Customisable Audit

Need something more specific? We tailor our audit to your needs, allowing you to select priority areas for assessment.​ 

- Ongoing Audit Support (Regular Audits)

For providers who are frequently off-site or require continuous oversight, we offer scheduled audits at intervals that suit your service.

✔ Routine checks to ensure ongoing compliance

✔ Flexible reporting tailored to your operational needs

✔ Support in maintaining high-quality care and inspection readiness

What to Expect?

1. Pre-Audit Questionnaire – We gather key information to tailor the audit.

2. On-Site Assessment – A structured, efficient audit based on your selected focus areas.

3. Comprehensive Report – Outlining findings, strengths, and areas for improvement.

4. Further Support – Option to request a separate Action Plan to address key areas.

A mock inspection gives care providers the opportunity to experience what a real CQC inspection feels like — but in a supportive and constructive way.

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Unlike an audit, which focuses on checking compliance against policies, procedures and documentation, a mock inspection replicates the approach and style of a genuine CQC visit. It can be unannounced, carried out across a full day, and led directly by me as it would be in practice.

During the day, I will:

 - Observe care and speak with staff, residents, and relatives (where possible).

 - Review documentation and evidence in the same way an inspector would.

 - Assess the service against the Key Questions (Safe, Effective, Caring, Responsive, Well-led).

- Provide honest, constructive feedback on strengths and areas for improvement.

The goal is not just to highlight gaps, but to prepare your team with confidence, so they understand what to expect and how to evidence the quality of care they deliver.

A mock inspection is a realistic, hands-on test of readiness, helping you identify improvements early and approach your CQC inspection with reassurance.

Manager Support & Supervision

Effective leadership lies at the heart of delivering outstanding care. Our Manager Support & Supervision service is designed to equip leaders with the skills, confidence, and strategic insight they need to guide their teams and maintain a well-run, compliant environment. We work closely with managers at all levels—newly appointed leaders, or experienced professionals facing new challenges. 

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Short term interim management support:

Temporary, hands- on leadership and oversight available for services facing immediate challenges. Ideal for bridging gaps, maintaining compliance and ensuring continuity especially during transitional periods such as the recruitment and onboarding of a new manager. Please be advised this is subject to availability. 

When unexpected challenges arise, you need immediate, practical solutions. Our Crisis Support service is designed to help care providers respond effectively to difficult inspections, sudden compliance failures, or urgent regulatory issues. Drawing on extensive experience in hands-on management and regulatory oversight, we move quickly to identify the root causes of your crisis, create a clear, actionable improvement plan, and provide ongoing guidance until the situation stabilizes. From emergency response planning to staff training and corrective action plans, our goal is to help you restore compliance, rebuild confidence, and maintain the quality of care you’re committed to delivering.